1. EXCHANGE POLICY

1.1 This Exchange policy is only be applicable for EZ Style Online Store Shipping Delivery and Pick Up In Store.

1.2 For an exchange, the customer needs to notifi customer service via Whatsapp 014-3800 163 or email customer@ezstylesolution.com within 3 days of receiving of the item with your order number and information on the affected item.

 

1.3. The customer needs to return the item for a replacement Of the same product within 7 days Of the email confirmation sent by
customer service.

 

1.4. Exchange of products can be arranged under the following reasons:
      a. If the products delivered is in damaged or defective condition; or
      b. If the products is near expiry or expired; or
     c. If the product is different from the Order delivered. Products for exchange shall be retumed in its original condition, quantity and packaging as it first to customer together with proof of purchase.

1.5. Exchange Of Products can only be for the following:
      a. Products has to be exchange with the same product.
      b. Products has to be of the same brand.
      c. products has to be of the same quantity & volume size.
     d. In circumstances, there is damaged, expired or different Product upon customer collectionand there is no replacement Of product, Customers Can return to Storeanother day to collect the Product or request for refund.

2. RETURN & REFUND POLICY

2.1. This Return and Refund is only be applicable for EZ Style eStore Shipping Delivery and Pick up In

2.2. Should there be any discrepancy Of products delivered and Customer wishes for return and refund or exchange, Customers need to notify customer service via Whatsapp 014-3800 163 or email customer@ezstylesolution.com within 3 days after receiving of the item to report the product with your order number and information on affected items.

2.3. For refund at stores, customer requires to retum the damaged / wrong product at store within 3 working days from shipping
delivery date. Refund payment will be Direct Transfer from to Customer bank account within 14 to 30 working days.

2.4. There Will be no refund in cash to customer through store cashier. The refund will be done via the Bank Direct Transfer.

2.5. Retum & Refund of Products can be arranged under the following reasons:
       a. If the products delivered is in damaged or defective condition; or
       b. If the products is near expiry or expired; or
       c. If the product is different from the Order delivered. Products for return or refund shall be retumed in its original condition, quantity and packaging as it first delivered to customer together with proof of purchase.

The Customer shall be responsible for the risks and condition of the Product to be returned until it received by EZStyte. EZStyIe will not be liable for any loss Or damage to the Product prior to the Product received by us. The Customers are advised to pack safely the Product to prevent any loss or damage to the Product or its box or its original packagin The customer needs to return the item for a replacement Of the same product within 7 days Of the email confirmation sent by customer service.